If you would like to delete your Life Group app account and associated data, please follow the
steps below. This process will permanently remove your account and cannot be undone.
Steps to Request Account Deletion
Contact Signal Oasis: Send a deletion request through the
Oasis contact form
Include Required Information: In your message, please include:
Your request to delete your Life Group app account
The email address associated with your account
Confirmation: You will receive a confirmation within 48 hours acknowledging
your deletion request
Processing: Your account and data will be permanently deleted within 30 days
of the confirmed request
What Data Will Be Deleted
When you request account deletion, the following data will be permanently removed:
Account Information: Name, email, and profile photo
App Content: Prayer requests, messages, events, and all other content you
created within the app
Files: Photos and attachments you uploaded
Device Data: Push notification tokens
User Preferences: Notification settings and other customizations
Data Retention Period
Immediate Removal: Your account will be deactivated immediately upon processing
your request.
Complete Deletion: All associated data will be permanently deleted from our
systems within 30 days of your confirmed deletion request.
Backup Systems: Data may remain in backup systems for up to 90 days for
technical recovery purposes, after which it will be permanently purged.
Data That May Be Retained
The following data may be retained for legal or operational purposes:
Legal Compliance: Data required to be retained by law or for ongoing legal
proceedings
Security Logs: Anonymized security and fraud prevention logs (without personal
identifiers)
App Store Data: Information held by Google Play Store or Apple App Store
according to their own retention policies
Contact Information
For account deletion requests or questions about this process, contact us through the
Oasis contact form.
Response Time
Acknowledgment: Within 48 hours Processing: Account deletion completed within 30 days Confirmation: You will receive final confirmation when deletion is complete
⚠️ Account deletion is permanent and cannot be undone.
Please ensure you have exported any data you wish to keep before submitting your deletion
request.